SHIPPING & DELIVERY
Covid-19 Update: PLEASE CHECK IF YOUR COUNTRY/POSTAL AREA IS STILL DELIVERING BEFORE PURCHASING.
We expect an increase of around 10 working days (country dependant) arrival time. Please take this into account when purchasing any items from our store.
deliveries are suspended in some postal areas and countries, please check with your local courier or local government before ordering as your parcel may be severely delayed if your postal area is affected.
As this is completely out of our control there is little we can do and we cannot be held responsible for these courier delays. However, we would always advise contacting your local courier for regular updates.
HOW MUCH IS DELIVERY?
We ship internationally; we have a standard international rate:
- ECO POST INTERNATIONAL SHIPPING – $15 (10-24working days*)
ECO POST Free shipping over than $ 249
- EMS INTERNATIONAL SHIPPING -30$ (5-8 working days*)
EMS Free shipping over than $ 399
- FedEx/DHL INTERNATIONAL EXPRESS SHIPPING – $60(2-5 working days)
FedEx/DHL Free shipping over than $ 599
*This is an average. Depends on each country, please see standard shipping timetable here. We will process your parcel either from our Asia Pacific factory or from our UK warehouse.
HOW LONG IS DELIVERY?
Please note the Delivery time = processing time + shipping time.
Average international standard delivery is 14-30 working days*.
Average international express shipping is 3-7 working days.
*For Standard Delivery, some countries take longer due to customs clearances and you should allow up to 34 days depending on the country.
CAN I GET IT FASTER?
We are pleased to offer FREE shipping options, the items are sent directly from our Asia Pacific factory or from our UK warehouse so you can enjoy the benefits of low-price but beautiful and high-quality crafted pieces.
We believe the high-quality beautiful objects along with the unbeatable prices are worth the wait.
Can I change or cancel my order?
You can change or cancel your order within 2 hours of placing your order.
Please send us your cancellation or change request within 2 hours of ordering.
Once your order has been sent out, your order cannot be changed or cancelled; please double check before placing your order.
Express delivery services usually require customs fee.
However, whilst we try to minimise customs fee for our customers, this is out of our control and varies from country to country.
If you have concerns, please drop us a message after you place your order with your order number (within 12 hours) and we will try our best to minimise the customs fee.
I ENTERED THE WRONG ADDRESS IN MY SHIPPING DETAILS, CAN I CHANGE IT?
If for whatever reason you have accidentally entered the wrong shipping address, please contact us immediately to change your details. If your item has already been shipped we CANNOT change or re-route your product and you WILL NOT be eligible for a refund. It is the responsibility of the customer to ensure all details are correct before purchase. We take no responsibility for orders placed to the wrong address.
If you have entered the wrong information please ensure you contact us within 2 hours if you wish to change it.